Every watch we sell is furnished with a 24-month warranty for your peace of mind, in conjunction with any remaining manufacturer’s warranty. If your watch develops a fault and is still covered by warranty, you can return it to us to be diagnosed by submitting a warranty enquiry. If the fault is covered by the warranty, it will be repaired free of charge. Warranty diagnosis takes 5 working days, with the repair time quoted once the diagnosis has been made. If your watch is covered only by the manufacturer's warranty, it will be sent to the manufacturer. A manufacturer report will be provided in 14 working days.

For more information on your consumer rights regarding faulty goods, please review Consumer Rights Act 2015 (legislation.gov.uk).

Submit a warranty enquiry

For complete confidence when purchasing online or on the phone, we give you 14 days to return a watch you aren't happy with for a full refund. If you purchase in store, we can offer you an exchange or credit note if your return a watch within 14 days. Please return items in the same condition and with the same accessories as purchased, with online and telephone purchases retaining the red returns tag. Refunds will be processed after inspection in 5 working days. You can return a watch by post or in person at your closest Watchfinder location.

Contact us to arrange a return

Do you have an extended Christmas return policy?

For complete confidence when buying a Christmas gift, we're extending our return policy. If you place an order online or over the phone, or buy a watch in one of our boutiques between 4^th November and 24^th December, you're entitled to return it for an exchange only, up to 31^st January 2025. Please ensure we receive your return by this date.

Don't see another watch you'd like to exchange for? We can offer you a credit note instead.

Please note, if you buy a watch sold by a certified seller on our Marketplace, we are unable to offer this extended returns policy and our usual 14-day return policy for a refund will apply.

Please return items in the same condition and with the same accessories as purchased, with online and telephone purchases retaining the red returns tag. You can return a watch by post or in person at your closest Watchfinder location.

If you purchase your watch online or over the phone, our usual 14 day return policy for a refund will apply throughout this period.

If your watch is mechanical, it may need winding. A mechanical watch will usually need around 40 rotations of the crown from completely unwound — a manual watch will resist when full, an automatic will go on winding forever. The crown on water resistant watches may need unscrewing before you begin. Automatic watches can run out of power while being worn if your movements aren't sufficient to keep the mainspring fully wound. If your watch has a quartz movement, it might need a change of battery.

The second hand on a quartz watch will begin a ‘double tick’ as a battery life warning. A quartz watch’s battery life depends on several factors, including the watch’s age and the functions of the timepiece. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years.

Some Breitling watches will display 'EOL'—end of life—as a battery life warning. A quartz watch’s battery life depends on several factors, including the watch’s age and the functions of the timepiece. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years.

A mechanical watch is powered by a tightly coiled mainspring. Manual mechanical watches must be hand wound to keep them in power, typically every other day. An automatic watch is also mechanical; however, it is predominantly wound by a rotor weight that turns with the wearer's movements. A quartz watch, however, is battery powered and extremely accurate. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years.

A quartz watch’s battery life depends on several factors, including the watch’s age and the functions of the timepiece. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years — often, the second hand will begin a ‘double tick’ as a battery life warning. Some Breitling watches will display 'EOL'—end of life.

If you have forgotten your password, you can reset it by navigating to the sign-in page and clicking the ‘Forgotten Your Password?’ link and following the on-screen instructions.

You can log into your online account or contact us for a pdf copy.

If you are not happy with your recent experience, you can raise a complaint by contacting our Aftersales Team at aftersales@watchfinder.co.uk. Please start your subject line with ‘Complaint’ and include your Watchfinder reference number, for example your order or PO number.

We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within a reasonable period of time, we will send you a final response detailing our resolution. If we are unable to provide you with a final response within a reasonable period of time, we will contact you explaining the reason for delay and when we expect to issue you with a final response.

If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.